Dave Teare, founder of AgileBits, Inc., commented on our setup & installation:
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1Password is one of the best password managers on the market, mainly because it provides outstanding security and is extremely easy to use. The pricing is a bit expensive, making it more suitable for small businesses and families, instead of individual users. It uses AES 256-bit encryption to make sure all your data is secured.
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It was incredibly easy to setup Postmark. In under 10 minutes I had the first test working and rolling it out to production was just as easy.
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We also asked him about how he’s using some of our more advanced features, and he gave us some insight into how Postmark is not only providing business intelligence, but how he plans to use our bounce handling to help his customer service team be more proactive:
- 1Password Customer Support exists but 1Password Customer Support exists but it is incompetent. They refuse to list a phone number where they can be reached. They want to solve issues with back and forth emails. I’ve been trying to resolve and issue for 5 days and all I get is the run around. Joshua and Jen have been no help at all.
- 1Password enjoys a strong reputation for customer support, which it provides through email, Twitter and a highly active support forum. The company does not provide phone or chat support, but that isn’t uncommon for password managers, and the engagement it offers through the existing channels is prompt, detailed and helpful.
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I love the tagging. It allows me to quickly see how many emails we’re sending and why. Before Postmark, I had no clue how many emails we were sending and why. Detecting bounced emails is also very interesting. I plan on alerting our customer service team when a bounce occurs so we can proactively followup with customers.
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If you’re not already using 1Password for securely storing and recalling all of your important account credentials (like, ahem, your Postmark login!), you’re missing out!
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Special thanks to Dave and Roustem for being loyal Postmark customers and sharing their experience.